Terms & Conditions
Lively Action Terms & Conditions
Payment & Payment options
We expect payment to be received in full within 14 days of your booking being confirmed. Shakespeare’s Globe reserves the right to cancel your booking if payment is not received within these terms. Unfortunately, we do not accept cash payments.
We accept payment by:
BACS (preferred method): please use the name of the school and the date of your booking as your reference. Please notify us that payment has been made by e-mailing firstname.lastname@example.org and email@example.com quoting all relevant information, including school name, invoice number and date of visit.
Cheque: please make all cheques payable to Shakespeare’s Globe Trust and send them to:
Learning and Teaching Coordinator
21 New Globe Walk
With the name of your school, the date of your booking and invoice number attached.
Credit/Debit Card: we accept payment by all major credit and debit cards (except American Express) over the phone. Please call: 0207 902 1433. We have a 2.5% credit charge when paying by credit card.
Changes to your booking
If you wish to alter the number of pupils attending the tour and workshop prior to the visit you must do so in writing before we receive payment for your booking.In this instance we will happily re-issue an invoice for the new amount owed. Please note that when reducing the number of pupils the minimum fee of £165 still applies.
Our ability to increase numbers is dependent on the availability of workshop space and additional practitioners. If you would like to reduce the number of pupils you must do so at least 2 weeks prior to your visit.
We regret that we cannot alter numbers for your booking once your payment has been received or if the alterations are made within the two week period prior to your visit; we do not offer a refund in this circumstance.
Cancellations and Refunds
We regret that no refunds can be given for cancellations made less than 2 weeks in advance of your scheduled booking. If a cancellation is made before 2 weeks in advance of the scheduled booking we will keep the minimum fee of £165 as a non-refundable deposit and return the rest of the balance. (If payment has not yet been received we reserve the right to charge £165).
If cancellation is made due to circumstances beyond your/our control (such as heavy snow, tube strikes etc.) we will endeavour to reschedule your booking for an alternative date. If no alternative date is convenient, we will retain the £165 minimum fee as a non-refundable deposit to cover our costs and return the rest of your payment. (If payment has not yet been received we reserve the right to charge £165).
If the cancellation is made by Shakespeare’s Globe you are entitled to a full refund.
Staff/accompanying adults are responsible for the safety of students at all times during your visit to Shakespeare’s Globe. We accept no responsibility for any injuries incurred during the tour and workshop unless such accidents arise from negligence on the part of the Globe or its staff. We have qualified first aid staff on site at all times and our practitioners are trained to ensure that the workshops are as safe as possible.
Supervision Staff/accompanying adults are responsible for the behaviour of students at all times. As our sessions are practical and require pupils to work safely and sensibly with one another, Shakespeare’s Globe reserves the right to remove pupils/groups from the workshops if deemed necessary, at our discretion. In the unfortunate and unlikely circumstance that we have to ask a pupil/group to leave, we do not offer a refund.
Lunch rooms are only available for booking between October and April (except March*) as they are used as rehearsal spaces during the summer theatre season. During the winter, rooms can be booked between 12:00 and 12:30 depending on availability. These rooms are for Key Stage 2 and 3 groups only and only if you have booked a 10:30am or 12:30pm workshop. During the summer there are benches located along Bankside adjacent to the Globe for those groups wishing to picnic.
*Unfortunately we cannot offer lunch rooms in March due to our Playing Shakespeare schools performances.
As we are a working theatre, it is not possible for pupils to go on the stage during the summer theatre season (April – October). There may be, however, the opportunity for pupils to see some of our actors rehearsing on stage during the tour. During the winter we will endeavour to give pupils the chance to access the stage, but this is not guaranteed.
The available demonstrations are charged at the amounts indicated on the form. We can only accommodate 60 students per demonstration (groups for the Printing demonstrations are split into smaller groups of 30). Demonstrations take place in view of other exhibition visitors, but seating will be reserved for your group where possible. All activities are subject to availability and must be booked in advance, when a full schedule for your visit will be agreed with you.