Shakespeare's Globe

Frequently Asked Questions

What forms of payment do you accept?

When will my order be processed?

Can I send orders to a different person/address?

How will my Exhibition Vouchers arrive?

Do you ship internationally?

How long will my order take to arrive?

What do I do if my order has not arrived?

What are your postage costs?

Can I order on behalf of my school?

What are your clothes sizes?

What is your online returns policy?

I have seen an item in your shop but it is not on your website, can I still buy it?

 


What forms of payment do you accept?

We accept VISA, Mastercard, Electron, Maestro and Solo.  Unfortunately at this time we are unable to accept AMEX or Diners International.

When will my order be processed?

Your payment is processed once you have confirmed your order.  We aim to dispatch all orders within two working days.  Orders placed over the weekend or bank holidays will be dispatched on the next working week day.

Can I send orders to a different person/address?

Yes.  You can send orders to another person and to an alternate delivery address.  If you are sending an order to an alternate name and address, the invoice will be sent to the original billing address. You will be able to enter all these details at the checkout stage of your order.  We are also happy to send items to work addresses.  If you are purchasing a voucher on behalf of someone else please provide their name and be aware which email address you provide as the voucher will be sent to this address.

How will my Exhibition Vouchers arrive?

 Exhibition vouchers are sent as an email attachment.  All vouchers are made out individually so please allow 2 working days for your voucher to be completed and emailed to you.  Please print the completed voucher off and bring it with you on the day of your visit, the original email confirmation is not the voucher and you may not be allowed entry to the exhibition and tour if you present this.

Do you ship internationally?

Yes.  We can ship items anywhere in the world.  However, certain items such as consumables or particularly heavy items may only be dispatched within the UK.

How long will my order take to arrive?

All our orders are dispatched via Royal Mail First Class delivery.  Orders within the UK take between 1-3 days.  Orders to Europe take between 3-7 days and International orders take between 5-12 days.  Please consider that bigger items, heavy items and awkward items (such as poster tubes) may take longer to get through the postal system.  Your order may also be split into more than one parcel this will be indicated on the address label of your parcels.

What do I do if my order has not arrived?

Unfortunately at the moment we are unable to track orders one they have gone into the postal system.  If your order has taken longer than the estimated delivery time we would advise customers to check with their local post office before contacting us.  Please also be aware that public holidays can affect delivery times.

What are your postage costs?

We do our best to keep delivery costs as low as possible.  Our postage costs are worked out for each individual order depending on the weight and final destination of the items.

Can I order on behalf of my school?

We are happy to accept orders from schools.  Unfortunately we do not accept invoices as payment, but we can process card payments as well as cheques.  If you wish to pay for an order using a cheque, we would advise that you call us and we will take the order over the phone.  If you would like to pay by cheque, please make the cheque out to ‘Shakespeare Globe Trading Ltd’.  If your school is coming on a trip to the Globe, we are happy to arrange for your goods to be available for collection.

What are your clothes sizes?

The majority of our t-shirts and hoodies are unisex.  Please note that ladies t-shirts and hoodies are shown in UK sizes.

Chest measurements                                   

Small                     36-38”

Medium               38-40”

Large                     40-42”

Extra Large          42-44”

 

Ladies fitted T-shirts/Hoodies:

Small                     Size 8/10

Medium               Size 10/12

Large                     Size 12/14

 

What is your online returns policy?

We hope that your order arrives with you promptly and as shown on the website, but if you are unhappy with the items or they arrive with you damaged we will be happy to offer a refund or an exchange if we receive your request within 28 days.  Due to hygiene reasons we can only offer a refund on earrings if they have arrived with you damaged.  We are happy to exchange t-shirts for alternate sizes as long as the t-shirt is returned to us in its original condition and with its packaging undamaged.

I have seen an item in your shop but it is not on your website, can I still buy it?

We try our best to have as many of the products from our shop available to buy online, however it is not always possible to show every item.  If you would like to call us on 0207 902 1588 we will happily advise you on the items you are looking for and where possible take the order over the phone.