Deputy Visitor Operations Manager (Activities)

Shakespeare’s Globe is looking for a Deputy Visitor Operations Manager (Activities) to join our Visitor and Audience Operations Department.

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hakespeare’s Globe is currently seeking a Deputy Visitor Operations Manager (Activities) to join our Visitor and Audience Operations team.

The Deputy Visitor Operations Manager (Activities) works with the wider Visitor Operations Management team to deliver the highest standards of audience experience in the delivery of site wide activity.  Working closely with the Visitor Operations Managers, they underpin the day-to-day operations of the work of the team, provide management and leadership to the team, and ensure a proactive approach to health and safety is taken to the departments work. This role has a focus on all performances, events, tours and other activities that may occur on site but works closely alongside it’s counterpart with whom it shares many responsibilities, but who has a different focus based around the management of the Volunteers.

The successful candidate will be able to deliver outstanding customer service as part of a holistic approach to audience experience and will have honed these skills in a fast-paced, complex customer service environment with multiple priorities. They will have practical experience of using their health and safety knowledge to ensure standards are met and maintained and will have the ability to build strong collaborative relationships at all levels, both internally and externally. The right person for this role will have events and activity planning experience, excellent communication, and computer literacy skills specifically MS Office (word and excel) and be able to seek out and implement operational improvements. As an organisation, the Globe is committed to the principles of equality, diversity and anti-racism and implementing them throughout our work, so we ask all colleagues to have a personal commitment to this too.

 

For more information on the role, please download the job description. To apply, please complete our online Application Form and send a copy of your CV to us at [email protected]

We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.

 

 

 

DETAILS

Deadline:

Monday 5 December 2022, 10.00am

Salary:
£35,440 per annum

Type:
Permanent / Full-Time (Happy to talk flexible working)

Documents:

Job Description

Job Application