Director of Visitor Experience

Visitor Experience department | Permanent

Founded by inspirational actor and director, Sam Wanamaker, and opening in 1997, Shakespeare’s Globe now welcomes over a million visitors a year. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare accessible for all.

Shakespeare’s Globe is looking for a Director of Visitor Experience, an Executive level post which seeks to provide a seamless and world-class experience for all customers, alongside ensuring the financial success of the Globe’s commercial operations.

Working closely with the Chief Executive and together with the Executive team, this will be achieved through the strategic development and operational delivery of the Visitor Experience department, the operation of its Retail offer and the relationship to its longstanding catering operator, Swan at the Globe.

The Globe seeks an imaginative, strategic and customer-focused individual, who will work as part of the Globe’s Executive Team. You will appreciate how to motivate your teams and partners and how to draw and develop the talent around you, whilst also making a personal impact within a dynamic, creative and fast-moving organisation.

The ideal candidate will have previous experience as a visitor engagement and commercial sales leader of a complex, multi-dimensional organisation and a significant number of employees. They will demonstrate high level strategic planning and budgeting experience, administrative leadership, and strong communication, influencing and interpersonal skills. The ability to challenge and evaluate existing practices to improve financial effectiveness, maximise value from existing resources, and identify opportunities to generate new and additional sources of income is an essential requirement of this post.

Closing Date: Friday 13 March 2020

Downloads & links

Candidate Brief

Application link

Berwick Partners