Ticketing & Sales Assistant
Shakespeare’s Globe is looking for Ticketing & Sales Assistants to join our Ticketing & Sales Department.
hakespeare’s Globe is currently seeking Ticketing & Sales Assistants to join our Ticketing & Sales Department.
The Ticketing and Sales Assistant will provide the highest quality of service to our patrons, customers, and staff, advising our patrons on all the Theatre’s activities through selling and actively promoting our products. The role requires employees to stay informed on all Globe activities and feel confident up-selling additional products and services to customers.
The successful candidate will have strong customer service skills and an eye for detail. They will have strong interpersonal skills and experience using these when working with the general public in person and over the phone. They will also be enthusiastic, willing to learn and be proactive in serving our customers. The right person for this role will be a natural problem-solver who loves identifying issues then using a practical and supportive approach to solve them. As an organization, the Globe is committed to the principles of equality, diversity and anti-racism and implementing them throughout our work, so we ask all colleagues to have a personal commitment to this too.
The Ticketing and Sales Team work across all areas of The Globe to promote and sell tickets for theatre performances, education events, workshops and the guided tour. In addition to this, the team collaborate specifically with membership and access departments to ensure that patrons are well supported in these areas and that growth in our customer base is achieved. Our work is far reaching, fast paced and full of variety, but is consistent with regards to our strong customer-centric focus. We offer a world class service to our visitors and strive to ensure that every customer journey is smooth and every visitor experience is positive and memorable.