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FAQS.

Your frequently asked questions.

Are you open?

Only our Globe Theatre Guided Tour and Swan Bar & Restaurant spaces are currently open. All other indoor spaces are still closed and we are not open physically for performances or education activities. We are very much open online and you can browse our website to watch productions, attend online events, explore educational courses, workshops and resources, read blogs, listen to podcasts and more. Also, whilst our on-site shop remains closed, our online shop is now open too.

I am attending a tour, where do I go and what safety measures are in place?

Our Globe Theatre Guided Tour is now open to the public 7 days a week. We have provided lots of information online about visiting us at this time, shared our COVID-19 safety measures and published a step-by-step visiting guide to show you where to go and what do do (don’t forget to book online in advance and bring your face covering on the day).

What happens if the Coronavirus situation changes?

Should there be any changes to the current status of COVID-19 (Coronavirus), we will take account of any recommendations from the relevant authorities and implement all appropriate instructions as necessary. If you are attending a Guided Tour or visiting the Swan Bar & Restaurant, we have published information online about our COVID-19 (Coronavirus) safety measures. Once you have booked your tour ticket, we will communicate with you via email to prepare you for your visit – if any guidance changes between your booking and your visit, we will notify you by email. 

Can I attend any events or performances online?

You can attend online events via Zoom. Currently open for bookings: Telling Tales, Online Courses for Young People and Shakespeare and Race. You can also engage with us digitally in many other online ways: watch videos, access teaching resources and discover blogs, podcasts and more.

I have tickets for an event that was cancelled, what should I do?

We are contacting bookers who have tickets for something taking place on any date up to and including 8 October 2020. There will be options to donate your ticket value, receive a credit voucher for future purchases or request a refund. To help us contact all bookers as quickly as possible during this busy period, please do not contact the Box Office directly, unless your original event date has passed and you haven’t heard from us.

How do I get a refund?

If an event you booked tickets for was cancelled due to the Coronavirus outbreak, a member of our Box Office team will have contacted you about your booking. If you have booked this year for one of our online events or workshops, please note that we do not offer refunds on these, but please email us with your order number to discuss your options.

How can I contact the Box Office?

Our physical Box Office is currently closed, but we are open for email enquiries  which will be dealt with within 10 working days.

Earlier this year, we contacted all customers who had a booking for any of our performances, events or tours up until the 8th October. If, for any reason, you have not yet, heard from us about a cancelled event, please email Box Office.

Where can I watch films of productions?

There is a large collection of productions available to buy and rent on Globe Player, our video-on-demand service. Details of all of these, along with other streaming projects and services, can be found on the ‘watch’ section of our website.

Which countries can book for online events?
You can book and take part in our online events from anywhere in the world. Be sure to consider time differences – all start times listed are GMT. All sessions are delivered in English.