FREQUENTLY ASKED QUESTIONS.

Visiting us

When do you put on plays?
All year round. The Globe Theatre is a working theatre that holds productions from mid-April to mid-October. The Sam Wanamaker Playhouse theatre season runs from October to April, with other events taking place throughout the year. Our doors are always open and there is always something to see or do. To find out what plays and events we have on, please visit our What’s On page or call the Box Office on 020 7401 9919 (10.00am to 6.00pm daily).
Where are you based?
We are located in London, Bankside. You will find us next to the Tate Modern and across the River Thames from St Paul’s Cathedral.
Where is the nearest tube station?
St Paul's (Central Line), Mansion House (District and Circle lines), London Bridge (Northern and Jubilee Lines), Blackfriars (District and Circles lines.) How to find us
Is there any parking?
Parking is very limited around the theatre. There is an NCP car park on Thames Exchange on the north side of Southwark Bridge (open 24 hours, seven days a week). There is some limited parking for access scheme members on-site.
Is there a cloakroom?
A cloakroom is available for patrons attending performances in either the Globe Theatre or the Sam Wanamaker Playhouse with a charge of £2.00 per item. The cloakroom opens 30 minutes before the start of a performance and closes 15 minutes following the end of a performance. Patrons attending performances at the Sam Wanamaker Playhouse are strongly encouraged to leave all coats and bags in the cloakroom for your comfort and convenience. Shakespeare’s Globe cannot be held responsible for any personal items brought to the venue, or left in the cloakroom. Please note that the maximum permitted bag size is 40cm x 35cm x 19cm (the equivalent of a large handbag or a laptop bag). Bag searches will be in operation.
Is the theatre air conditioned or heated?
The Globe Theatre is open-air. The temperature is dependent upon the weather. Please dress for the unpredictable British weather. The Sam Wanamaker Playhouse is an indoor venue with a temperature controlled air handling system.
What happens when it rains?
Those in seats will be under the protection of a sound roof. Those standing in the yard are at the mercy of the elements. The show will continue regardless. No umbrellas are allowed to be put up in the yard at any time.
What are your opening hours?
Our site is open from 9.30am to 6pm. Opening times of our Guided Tours, Shop, Bar and Brasserie and Box Office are also open at other times. For full information on these please visit this link. Our shop is open from 10am – 6pm, with later hours on performance days.
Do you accept London Pass?
The London Pass is accepted for entry to the Globe Theatre Tour, but please note that we do not offer fast-track entry for London Pass holders. The London Pass is not accepted for Sam Wanamaker Playhouse tours or performances in the theatres.

Guided tours

Do tours run all year round?
Guided tours of the Globe Theatre run every day, all year round with the exception of 24 & 25 December. During the Globe Theatre performance season, (April to October) tours finish at midday to allow for the matinee performances. For more information please click here or call the Guided Tours Office on 020 7902 1500.
Do you run tours of The Sam Wanamaker Playhouse?
We run occasional tours of The Sam Wanamaker Playhouse (our indoor Jacobean-style playhouse) Availability varies and is subject to change, due to performances and rehearsals in the playhouse. To enquire about a guided tour of the playhouse, please Contact Us or call the Guided Tours office on 020 7902 1500.
What happens when it rains on a tour?
The Globe Theatre is an open-air theatre. This means that if you are in the yard (the area surrounding the stage) on your tour then you may get wet. Other areas of the tour are sheltered. The weather never stops our tours, so please come dressed for the weather.
Is this the original site?
Today’s Globe Theatre is a reconstruction of the first Globe Theatre in which Shakespeare worked. We were unable to build on the original site which is partially covered by listed Georgian buildings and Southwark Bridge Road. You can see the original site which is about 200 metres from today’s Globe, and is marked by a plaque and information panels. The construction of the Sam Wanamaker Playhouse was completed in 2014. Designed to replicate the indoor playhouses of the early 17th century with which Shakespeare and his contemporaries were familiar, the Sam Wanamaker Playhouse is based on the earliest known designs for an English theatre, but it is not a reconstruction of any one particular building.
How long are the tours?
The guided tours of the Globe Theatre and the guided tours of the Sam Wanamaker Playhouse each take about 30-40 minutes plus time at the end for questions.
Do the tours go backstage?
Our tours do not go to any backstage area or on the stage. The Globe theatre tours do not go backstage as there is no large backstage area. This is also the case for the Sam Wanamaker Playhouse.
Can we stand on the stage?
We don’t allow visitors to go on the stage during the tours of the Globe Theatre or Sam Wanamaker Playhouse. This is partly for reasons of safety, and partly as our stages are reserved for our actors and education groups.
What language are guided tours in?
The guided tours of both the Globe Theatre and the Sam Wanamaker Playhouse are in English. On Globe Theatre Tours, free information sheets are available in French, German, Italian, Spanish, Polish, Russian, Simplified Chinese, Japanese, Dutch, Korean, Portuguese, Romanian, Greek and Hungarian, and these can be picked up on the day of your visit. For booked groups, who are allocated their own tour guide, the group leader is welcome to translate as the guide gives the tour.
What are your peak times?
We are a very popular tourist attraction so you may find that there are crowds at any time that you choose to come. However, our busiest months are from March until the end of August. At this time the earliest Globe Theatre Tour at 9.30am is usually the quietest. During the winter, from the end of the Globe Theatre performance season until February, we find that tours are quieter early in the morning and mid-afternoon.
Can I take photographs on a guided tour?
Photos are permitted on a Guided Tour, unless there is a rehearsal or education group on the stage. Your tour guide will advise you if you are not able to take photographs at that time. At all times, we ask that you do not video the tour.
Can I see the theatre without going on a Tour?
As both theatres are working theatres, we do not allow access to the Globe Theatre or the Sam Wanamaker Playhouse without a guide. The only way to access the theatres is on a Guided Tour or seeing a performance. The outside of both theatres is viewable without a ticket.
I don't know much about Shakespeare or Theatre: will I understand what's going on?
Our visitors range from people who have barely heard of Shakespeare to specialists in his work. We make sure that we are accessible for everyone, and our guides are happy to answer any of your questions. Our aim is to try to inform and engage all our visitors no matter how much prior knowledge they have.
How do I buy tickets for a tour?
Guided Tour tickets are sold in advance online or on a first-come, first-served basis throughout the day. We advise that you arrive at least 30 minutes before the final tour of the day to prevent disappointment. You can buy vouchers for Globe Theatre Tours at the Globe Shop These can be redeemed for tickets on the day of your arrival. Please note: these vouchers do not book you on a specific tour, nor do they allow you fast-track entry.
Do you accept London Pass for the Guided Tour?
The London Pass is accepted for entry to the Globe Theatre Tour, but please note that we do not offer fast-track entry for London Pass holders. The London Pass is not accepted for Sam Wanamaker Playhouse tours or performances in the theatres.
Can I bring my luggage or pushchair?
On tours of the Globe Theatre, pushchairs must be kept with you. On tours of the Sam Wanamaker Playhouse we cannot accommodate guests with pushchairs as there is nowhere to store them. We cannot accommodate any large items of luggage on site at any time. We do not offer storage for large bags (over 40cm x 35cm x 19cm) and you will not be able to bring them on to site. There is not a cloakroom available during guided tours, so you will need to store your bags offsite.

Visiting with families and children

Are children welcome at performances at the Globe?
Children and families are very welcome at Shakespeare’s Globe. A ticket is required for anyone aged three and over. If, for whatever reason, we recommend that any of our productions might not be suitable for children, we will endeavour to make this information clear as early as possible. Please note that any child or group disturbing a show or other patrons may be asked to leave or step out for a break. Children and families are also welcome on tours of the Globe Theatre. During half terms, we often run specific family tours.
Do you offer concession tickets?
Concession tickets are available for under 18’s (with valid ID); they receive a £3 discount on all seated tickets. Patrons with access requirements are eligible for discounts after joining our free Access Scheme that helps us to better understand your needs.
How do I know if a performance is suitable for my family?
The suitability of a show is up to the parents’ discretion, however where possible we will suggest age guidance. We recommend parents look up a synopsis of the play they are considering. If you have any specific questions, please contact the Box Office.
Where should we sit?
In the Sam Wanamaker Playhouse, young children may find visibility from the Upper Galleries difficult. Booster cushions are not available in the Sam Wanamaker Playhouse. Standing positions in the Upper Gallery are completely obscured if under 4ft due to balustrade. Please bear in mind that for Groundling tickets in the Yard, children will need to stand for duration of the performance. If seated, cushions can be rented in the outdoor Globe Theatre. We recommend sitting on the end of an isle as you are welcome to leave and re-enter the theatre.
Can I bring my pushchair/ buggy/ baby carrier to the theatre?
We do not allow pushchairs, baby carriers or buggies into either theatre space, as we do not have storage facilities for these items. For specific family events, pushchairs and buggies will be allowed onsite. This will be billed alongside other information.
Are babies allowed into the theatres?
Babies and children are very welcome to performances in The Globe Theatre. We only ask you be mindful of other audience members so if you do bring small children, please take advantage of the more relaxed nature of the Globe theatre, and move in and out of the auditorium freely as needed. We recommend sitting on the end of an aisle for to make it easier to leave and re-enter the theatre. A ticket is needed for everyone over 3 years old. Children and families are also welcome on tours of the Globe Theatre. During half terms, we often run specific Family Tours and other events. Please note that any child or group disturbing a show or other patrons may be asked to leave or step out for a break. Due to the intimate nature of the space, The Sam Wanamaker Playhouse is not recommend this venue for children unless it is a specific family event. Families may wish to attend a relaxed performance in the Sam Wanamaker Playhouse.

Attending a theatre performance

What can I do if my tickets have not arrived?
Please bring your booking confirmation and the card used to purchase the tickets to the Box Office on the day of the performance and we will be able to re-print them for you.
Can I request to pick my tickets up from the Box Office?
If you would like to collect your tickets from the theatre Box Office instead of having them posted to you then please email the Box Office at [email protected] along with your booking reference number immediately after you have purchased your tickets.
Do you offer concession tickets?
Concession tickets are available for under 18’s (with valid ID); they receive a £3 discount on all seated tickets. Patrons with access requirements are eligible for discounts after joining our free Access Scheme that helps us to better understand your needs.
You have incorrectly charged me for my tickets - what can I do?
Please contact the Box Office on 020 7401 9919 or email [email protected] explaining the error, along with your booking reference.
I have made an error when booking and have purchased the wrong seats - what can I do?
Shakespeare’s Globe does not offer refunds once tickets have been purchased. However, you may wish to return your tickets for attempted resale. Please note there will be a £2 administrative fee per booking and the resale of tickets cannot be guaranteed. If you wish to return your tickets for resale please send them to: Shakespeare’s Globe Box Office 21 New Globe Walk Bankside London SE1 9DT We can only accept genuine Shakespeare’s Globe issued tickets. We cannot accept agency tickets or photocopies. Please note: Tickets for resale cannot be accepted by telephone or email after 6.00pm Monday-Saturday, or after 5.00pm on Sunday.
Do you offer exchanges or refunds?
Tickets may be exchanged for future performances of the same show if returned to the Box Office with at least 28 days notice. There is an administration charge of £2.50 per ticket. Refunds are not issued. Please note that Friends can exchange or re-sell tickets free of charge up to four weeks in advance.
What can I do if a show is sold out?
If a performance is sold out, please regularly check our website for any updates. Any release of tickets will be posted on social media. We do not have a waiting list for tickets, however we operate a returns queue.
When does the returns queue start?
The returns queue starts approximately 2 hours before the performance start time. If returns are available they will be sold for cash only on a first come, first serve basis to the people queuing. Returns are not guaranteed. The queue is located outside the foyer on New Globe Walk. There is a maximum of two tickets per person queuing.
I cannot seem to book a large number of theatre tickets online, why is this?
In order to comfortably accommodate all large groups in the theatre we ask that you call the Box Office directly. We can only accept bookings online for groups of up to 9 people.
Do you accept theatre tokens?
Yes, we sell and accept Society of London Theatre Tokens at the Box Office. These can also be bought at www.theatretokens.com. We do not sell ‘Globe specific’ theatre tokens.
What are the running times for your performances?
We are able to confirm a performance’s running time after the opening night and it will be posted on the show’s page on our website. Most of our performances last for between 2 hours 30 minutes and 3 hours, including the interval.
What does standing mean?
Standing in the Globe Theatre means watching a performance from the yard. The yard has one of the best views of the stage - you are not sitting. Please do not bring any items to sit on. If you are uncomfortable standing for the full length of the show please purchase a seated ticket. Standing in the Sam Wanamaker Playhouse is a fixed position standing ticket in the Upper Gallery. Standing Positions in the Playhouse offer a restricted view due to the position and candelabra and are completely obscured if under 4ft due to balustrade.
Does the Globe use understudies?
No. In the case of an indisposed artist, and in keeping with the live, spontaneous and honest transaction of our productions, the show will go on and may well include a player using a script. In the event of an actor being indisposed we are unable to offer refunds or exchanges on tickets already purchased. Tickets are sold for productions, not on the inclusion of a particular actor. The audience will be informed of cast changes at the start of the show.
Do you have cushions or seat backs available for hire?
Cushions are available to hire online when you book your tickets. Please note cushions must be ordered at the same time as your tickets online, they cannot be booked separately. Otherwise you can hire cushions and seat backs on the Piazza available from 30 minutes prior to the performance start time (cash only).

Workshops

Can teachers come for a pre-visit before the day of our workshop?
Once your booking is confirmed and payment has been received, we can accommodate a walk through your visit. Please be aware that we cannot show you specific workshop spaces, as these will be in use by other groups. Please call to let us know when you would like to come for your pre-visit at least 10 days in advance. We also provide a risk assessment for the Globe site on our website.
Do teachers need to attend the school workshops?
We do insist that at least one staff member/accompanying adult attend each workshop and that all accompanying adults be in the room at all times. We encourage teachers to actively support the learners throughout.
How do we get to the Globe?
Please click here for directions.
Where do we go when we arrive?
All groups need to report to the Education desk in the main foyer of Shakespeare’s Globe. Please note that the entrance to the main foyer is on New Globe Walk, just off Bankside and is a different entrance to that for the Guided Tours. If you are unsure our staff will be happy to assist you.
What happens if we are late?
If your group is late we are unfortunately not able to offer any additional time back. We will ask you upon arrival how you would like to best use the remaining time you have available (e.g. shorter tour and full workshop). For groups booked in during the summer theatre season, the theatre closes for public tours at 13:00. If you are due to arrive for a 12.30 and tour and do not arrive until after 13:00 your group will not be able to access the theatre.
What security measures do you have in place?
When we welcome you to Shakespeare’s Globe, our top priority is to keep you safe. We have a permanent uniformed security presence on site and work closely with the police and government agencies. Some of our security measures are obvious, others are not. We are now limiting the size of bags that can be brought on to the site. The maximum bag size is 40cm x 35cm x 19cm (the size of a typical school rucksack or standard handbag). We are not able to admit or store oversized bags. Bags containing necessary medical equipment are still permitted, subject to the owners agreeing that these items may need to be inspected. All bags are subject to routine searches. If you have any questions, or foresee any complications for your visit, please contact us via email.
Is there somewhere to leave our bags?
There are no cloakrooms available. All bags and packed lunches must be carried with you for the duration of the visit. Please see 'What security measures do you have in place?' to read important information on our bag policy.
Is there a space to have lunch?
Lunch rooms are only available for booking between October and April, except during our Playing Shakespeare School’s performances. This is because they are used as rehearsal spaces during the summer theatre season. When available, rooms can be booked between 12:00 and 12:30. However, these rooms are only available for Key Stage 1, 2 and 3 groups who have booked a 10:30am or 12:30pm workshop. Please note, due to space restrictions on-site, we cannot offer lunch rooms for Storytelling bookings. During the summer there are benches along the river on Bankside, where groups often like to eat lunch if the weather is nice. Alternatively, the Tate Modern, which is located a couple of minutes’ walk along Bankside, are happy for school groups to eat lunch in their Turbine Hall. However, the Tate do ask that all school groups register with them prior to the date of their arrival, by phoning 0207 887 8888 (option 3) or emailing [email protected] The Tate cannot guarantee that the Turbine Hall will be available for school groups to sit in, as there may be events or installations taking place, but will advise school groups of this when they register. Please note that this is not a lunch room facility and that the Tate cannot accommodate school groups who have not contacted them in advance. However, there is also a grassy area outside the Tate Modern, where groups can sit as well.
Do we get access to the Globe stage?
As we are a working theatre, it is not possible for learners to go on the stage during the summer theatre season. There may be, however, the opportunity for learners to see some of our actors rehearsing on stage during the tour. During the winter we will endeavour to give learners the chance to access the stage, but this is not a guaranteed part of your visit. For bespoke courses, this will be negotiated as part of your course package.
Do we get access backstage?
During the winter we try to give learners the chance to see the Tiring House, but this is not always possible and is not a guaranteed part of your visit. Unfortunately this is not available during the summer theatre season. For bespoke courses, this will be negotiated as part of your course package.
Can workshops be tailored for learners with Special Educational Needs?
The Globe wishes to be open and accessible to all and all of our workshops can be tailored to cater for a range of Special Educational Needs. In order to achieve this, we ask that you provide us with detailed information about your party’s requirements as soon as is possible. This should include information on how support is currently offered in your classrooms. This will enable our practitioners to work with the adaptations that your school has already put in place. We also recommend for groups with high numbers of learners with Special Educational Needs that there be 20 learners per group rather than 30. Furthermore, we will ensure that teachers and staff are provided with the appropriate material to prepare both themselves and their learners for a visit to Shakespeare’s Globe. Please do not hesitate to contact us with any questions.
Are the workshops and Storytelling performances accessible for people with physical disabilities?
The Globe and Sam Wanamaker Playhouse is a completely accessible site; all we ask is that you let us know how many, if any, members of your group have access needs prior to the date of your booking. For any complex needs please contact [email protected]
Is filming or photography allowed in the workshop?
Photography will be allowed at all points on the tour, except in situations where the whole theatre has been asked to refrain from taking photographs (such as silent running, actors on stage etc.). No photography is allowed in the workshop at all. Anyone who is using their phones or cameras to take photographs will be asked to put these away immediately. Filming is not allowed at any point in the whole visit.
Can we also book an Exhibition Demonstration?
Please be aware that we are only able to run a limited number of Demonstrations per day - large groups or groups visiting over several days may need to allow extra time in their schedule in order to fit in enough Demonstrations. Any alterations or cancellations for Demonstrations must be made at least 28 days in advance, otherwise they will still be charged for in full. Elizabethan Dressing Demonstrations only take place from 12:45 onwards during the Summer Theatre Season. Please be aware that Demonstrations take place within a public space.
If we book a Storytelling, can we also book to go to on a tour of the Globe Theatre?
You can book tickets for the Shakespeare’s Globe tour through Globe Education (subject to availability) on our online booking form. Tickets cost an additional £4.50 per student.
Can we also book tickets to see a performance?
School groups are very welcome to attend our matinee and evening performances. To book tickets as part of your visit with us you will need to contact the Box Office directly on: 0207 401 9919 or book online via our website.
Is there parking for schools’ groups?
There are no public parking spaces available at The Globe. Coaches are able to drop off at a nearby point; more information can be found here. To access disabled parking, please contact us ahead of your visit via email or telephone. If you have any further questions please contact us by email or phone on 0207 9021433.  

Other Questions

My question isn’t here – What do I do?
You can email us on [email protected] or call our switchboard on +44 (0)20 7902 1400