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Your frequently asked questions.

How do I use this page?

We work to ensure that your frequently asked questions are covered throughout the entire of our site.

Whether you’re browsing What’s On, Watch, Discover, Learn, Visit, Join & support or Shop, you should find all of the information you need on the relevant pages.

If you still can’t find what you’re looking for, use the regularly asked questions below or feel free to get in touch.

Are you open?

All spaces at Shakespeare’s Globe, including Swan Bar & Restaurant, are currently closed, but we plan to reopen selected spaces soon.

We will resume Guided Tours from 13 April and Globe Theatre performances will begin again from 19 May, as part of our recently-announced Summer 2021 season. Browse all upcoming on-site events online and to hear about any other future events, join our mailing list.

We are always open online and you can browse our website to watch productions from home, attend online events, explore educational courses, workshops and resources, read blogs, listen to podcasts and more.

Our online shop remains open.

What happens if the Coronavirus situation changes?

Should there be any changes to the current status of Covid-19 (Coronavirus), we will take account of any recommendations from the relevant authorities and implement all appropriate instructions as necessary.

If you are due to attend an on-site event or tour in the future, or are visiting the Swan Bar & Restaurant, we have published information online about our Covid-19 (Coronavirus) safety measures.

Once you have booked a ticket to anything, we will communicate with you via email to prepare you for your visit – if any guidance changes between your booking and your visit, we will notify you by email. 

I have tickets for an event that is cancelled, what should I do?

We will directly contact bookers for any events that have been postponed or cancelled due to the Covid situation. For cancelled events, there will be options to donate your ticket value, receive a credit voucher for future purchases or request a refund.

To help us contact all bookers as quickly as possible, please do not contact the Box Office directly, unless your original event date has passed and you haven’t heard from us.

How do I get a refund?

If an event you booked tickets for was cancelled due to the Coronavirus outbreak, a member of our Box Office team will have contacted you about your booking.

If you have booked this year for one of our online events or workshops, please note that we do not offer refunds on these, but please email us with your order number to discuss your options.

How can I contact the Box Office?
You can reach our Box Office team by calling +44(0)20 7401 9919 or by emailing them. Find out Box Office opening hours.
Can I attend any events or performances online?

We have an ongoing range of online events, performances, workshops and courses for you to access from home. Browse our What’s On and filter by venue ‘At Home’.

You can also engage with us digitally in many other online ways: watch videos, access teaching resources and discover blogs, podcasts and more.

To hear about new online events and other digital releases, join our mailing list.

Which countries can book for online events?
You can book and take part in our online events from anywhere in the world. Be sure to consider time differences – all start times listed are GMT. All sessions are delivered in English.
Where can I watch films of productions?

There is a large collection of productions available to buy and rent on Globe Player, our video-on-demand service. Details of all of these, along with other streaming projects and services, can be found on the ‘watch’ section of our website.

You can also browse future online or on site performances via What’s On by filtering venue ‘At Home’.

Don’t forget to join our mailing list to keep up to date with announcements of new productions and film releases.

What education activities are currently available?

You can use our website to access teaching resources that are free to download and use from anywhere in the world.

Visit the Learn section of our website to see everything currently available for schools and higher education institutions. We can deliver education activities online and (are now taking enquiries for those) at Shakespeare’s Globe and in schools – get in touch to find out more.

You can also browse online CPD events via the website’s What’s On, just filter by ‘Courses’.

Don’t forget to join our mailing list just for teachers and we will send you educational resources and information each month.