A close up of a wooden frame on a building

FAQS.

Your frequently asked questions.

How do I use this page?

We work to ensure that your frequently asked questions are covered throughout the entire of our site.

Whether you’re browsing What’s On, Watch, Discover, Learn, Visit, Join & support or Shop, you should find all of the information you need on the relevant pages.

If you still can’t find what you’re looking for, use the regularly asked questions below or feel free to get in touch.

Are you open?

From 3 December 2020, the Swan Bar & Restaurant will reopen for reservations only. All other indoor spaces at Shakespeare’s Globe are still closed and we are not open physically for performances.

We are very much open online and you can browse our website to watch productions, attend online events, explore educational courses, workshops and resources, read blogs, listen to podcasts and more.

Email us to find out more about educational activities available on site at the moment.

Also, whilst our on-site shop remains closed, our online shop is now open too.

What happens if the Coronavirus situation changes?

Should there be any changes to the current status of Covid-19 (Coronavirus), we will take account of any recommendations from the relevant authorities and implement all appropriate instructions as necessary.

If you are attending an on site event or tour, or visiting the Swan Bar & Restaurant, we have published information online about our Covid-19 (Coronavirus) safety measures.

Once you have booked a ticket to anything, we will communicate with you via email to prepare you for your visit – if any guidance changes between your booking and your visit, we will notify you by email. 

I have tickets for an event that is cancelled, what should I do?

We will directly contact bookers for any events that have been postponed or cancelled due to the Covid situation. For cancelled events, there will be options to donate your ticket value, receive a credit voucher for future purchases or request a refund.

To help us contact all bookers as quickly as possible, please do not contact the Box Office directly, unless your original event date has passed and you haven’t heard from us.

How do I get a refund?

If an event you booked tickets for was cancelled due to the Coronavirus outbreak, a member of our Box Office team will have contacted you about your booking.

If you have booked this year for one of our online events or workshops, please note that we do not offer refunds on these, but please email us with your order number to discuss your options.

How can I contact the Box Office?

Our physical Box Office is currently closed, but we are open for email enquiries  which will be dealt with within 10 working days.

In the event of a cancelled or postponed performance, tour or workshop, we will contact all customers who had a booking directly. If, for any reason, you have not yet heard from us about a cancelled or postponed event, please email Box Office.

Can I attend any events or performances online?

We have an ongoing range of online events, performances, workshops and courses for you to access from home. Browse our What’s On and filter by venue ‘At Home’.

You can also engage with us digitally in many other online ways: watch videos, access teaching resources and discover blogs, podcasts and more.

Which countries can book for online events?
You can book and take part in our online events from anywhere in the world. Be sure to consider time differences – all start times listed are GMT. All sessions are delivered in English.
Where can I watch films of productions?

There is a large collection of productions available to buy and rent on Globe Player, our video-on-demand service. Details of all of these, along with other streaming projects and services, can be found on the ‘watch’ section of our website.