We welcome comments on our social media channels and via email. When communicating with us or with other followers on social media, please pay attention to the following guidelines.
On our social channels, the conversation belongs to everybody, so be mindful when contributing to be constructive for the benefit of everyone.
The website is owned and operated by The Shakespeare Globe Trust. You may use this website for (a) your own personal and non-commercial use or (b) any non-commercial educational use.
- Be polite and act with consideration for other website users of all ages and backgrounds
- Stay on topic, don’t hijack a post or thread to discuss your own personal agenda or promote your own event
- We won’t tolerate any kind of hate-speech on our forums, or via email
By following the etiquette guidelines we aim not to moderate your comments. But we will remove them if they break our community standards. For example:
- Personal attacks, abuse and trolling will not be tolerated
- Offensive content will be removed
- We will not tolerate racism, sexism, homophobia, transphobia, ableism or other forms of hate-speech, or contributions that can be interpreted as such
- Emails or letters that violate these guidelines may not be replied to
- We acknowledge criticism and welcome feedback, but we won’t allow the Globe to be misrepresented. Where appropriate, feedback should be constructive
- Keep your comments relevant to the original post. We will remove any posts that are obviously commercial or spam-like
As part of any recruitment process, the Globe will collect personal data relating to job
applicants. The Globe is committed to being transparent about how it collects and uses that
data and to meeting its data protection obligations.
What information does the Globe collect?
The Globe will collect a range of information about you. This includes;
Your name, address and contact details, including email address and telephone
Details of your qualifications, skills, experience and employment history;
information about your current level of remuneration, including benefit
Whether or not you have a disability for which the Globe needs to make reasonable
adjustments during the recruitment process;
Information about your entitlement to work in the UK;
And equal opportunities monitoring information, including information about your ethnic
origin, sexual orientation, health and religion or belief.
We collect this information in a variety of ways. For example, data might be contained in
application forms, CVs or resumes, obtained from your passport or other identity documents,
or collected through interviews or other forms of assessments.
We will also collect personal data about you from third parties, such as references supplied
by former employers, information from employment background check providers where
appropriate, and information from criminal records checks if and when appropriate for
certain roles. We will seek information from third parties only once a job offer to you has
been made and will inform you that we are doing so.
Data will be stored in a range of different places, including on your application record, in HR
management systems and on other IT systems (including email) and secure data stores that
are only accessible to the HR team and the manager responsible for your appointment.
Why does the Globe process personal data?
The Globe needs to process data that you provide prior to and at the point of entering into a
contract with you. In some cases, the Globe needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check We have a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows the Globe to manage the recruitment process, assess and confirm a candidate’s suitability for employment and decide to whom to offer a job. The Globe may also need to process data from job applicants to respond to and defend against legal claims.
The Globe processes health information if it needs to make reasonable adjustments to the recruitment process for candidates who have a disability. This is to carry out its obligations and exercise specific rights in relation to employment. Where we process other special categories of data, such as information about ethnic origin, sexual orientation, health or religion or belief, this is only for equal opportunities monitoring purposes.
For some roles, the Globe is obliged to seek information about criminal convictions and offences. Where the Globe seeks this information, it does so because it is necessary for it to carry out its obligations and exercise specific rights in relation to employment. The Globe will not use your data for any purpose other than the recruitment exercise for which you have applied.
If your application is unsuccessful, the Globe will keep your personal data on file in case there are future employment opportunities for which you may be suited. We will ask for your consent before it keeps your data for this purpose and you are free to withdraw your
consent at any time.
Who has access to data?
Your information will be shared internally for the purposes of the recruitment exercise. This includes members of the HR team and interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles.
We will not share your data with third parties, unless your application for employment is successful and it makes you an offer of employment. We will then share your data with former employers to obtain references for you, and we may share your data with employment background check providers to obtain necessary background checks and the Disclosure and Barring Service to obtain necessary criminal records checks where necessary for particular roles.
We will only transfer your data outside of the EEA if you are a foreign national or have previously worked internationally. Any data transfer will be for the sole purpose of obtaining a reference from a referee outside of the EEA, in order to undertake a necessary background check from a country outside of the EEA or for the purposes of facilitating a visa application where necessary. Any data transfers outside of the EEA are subject to internal review and are only carried out with the express authorisation of our Data Protection Officer.
How does the Globe protect data?
The Globe takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties. Applications may only be accessed by the HR team and the hiring team responsible for a particular vacancy. Your data will not be shared with any other third party and will not be shared internally other
than for the processing of your application for employment.
For how long does the Globe keep data?
If your application for employment is unsuccessful, the Globe will hold your data on file for 6 months after the end of the relevant recruitment process. If you agree to allow the Globe to keep your personal data on file, the Globe will hold your data on file for a further 12 months for consideration for future employment opportunities. At the end of that period (or once you withdraw your consent) your data is deleted or destroyed. If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your
employment. The periods for which your data will be held will be provided to you in a new privacy notice.
The Globe’s policies do not affect your rights under the Data Protection Act 2018. Under the
Data Protection Act you can:
• access and obtain a copy of your data on request;
• require the Globe to change incorrect or incomplete data;
• require the Globe to delete or stop processing your data, for example where the
data is no longer necessary for the purposes of processing;
• object to the processing of your data where the Globe is relying on its legitimate
interests as the legal ground for processing; and
• ask the Globe to stop processing data for a period if data is inaccurate or there is a
dispute about whether or not your interests override the Globe’s legitimate grounds
for processing data.
[If you would like to exercise any of these rights, please contact
If you believe that the Globe has not complied with your data protection rights, you can
complain to the Information Commissioner (www.ico.org.uk)
What if you do not wish to provide personal data?
You are under no statutory or contractual obligation to provide data to the Globe during the
recruitment process. However, if you do not provide the information, the Globe may not be
able to process your application properly or at all.
Automated decision making
Recruitment processes are not based solely on automated decision making
Last updated in September 2018.
We collect personal data from you when you use our websites and services…
…and we need your permission before we can continue to provide you with our services.
In order to give us permission to collect and use your personal data you must be at least 16 years old or have permission from your parent or legal guardian. If you do not understand this section, please do not continue before you have asked your parent or legal guardian for help.
What data we collect and why.
We may collect and store a variety of data from you, depending on how you use our services.
For example, we collect and store the information you give us when you: buy a ticket for a performance, a public event (eg talks), exhibition admission or guided tour; book a workshop, course or training session; make a donation; buy a product at our online shop; use one of the Globe’s websites, such as Teach Shakespeare or Globe Player; subscribe to receive e-communications; and during meetings with members of staff.
The information that we collect may include your name, email and postal address, telephone number, your credit or debit card number, bank account information, and other personal data.
We use your data to provide you with our services but also to promote, analyze and improve our services. For example, we use your data to send you booking information and help with any questions you may have, collect your payments, and to make your experience more enjoyable when you visit us in person or online. If you have opted-in to receive marketing messages from us, then we may use personal data such as your purchase history, location, as well as the preferences you selected when you created your account, to promote and tell you about related products and services that we think you might be interested in.
Who else has access to your data.
In order to provide you with our services, we employ the services of other organisations who process your data on our behalf. We call these organisations ‘Service Providers’, and they help us with things like payments, website hosting and development, data analysis, customer service, email, etc.
We don’t allow our Service Providers to use your data for any purposes other than those described in this privacy notice, and we do not sell or rent information about you to other parties.
At times, we may ask you for permission to share some of your data, such as your name and email address, with our co-production partners, associate companies and visiting artists to help them in developing their audiences. We will ask you if you wish to opt-in for your data to be shared with them when you buy a ticket for one of their performances. If you have opted-in, then our partners may contact you until you opt-out. You will be able to unsubscribe from their communications directly by following the instructions provided in their messages.
Apart from our Service Providers, we may also use and share your data with other organisations as we believe necessary to comply with the law, to protect you, ourselves and others, to respond to requests from public and government authorities (which may include authorities outside your country of residence), or in the event of any reorganisation, sale, bankruptcy or other similar situations.
Your rights over your data.
You have the right to be informed about how we use your data. We cover all of the important points in this privacy notice but if you have any questions, then don’t hesitate to email us at email@example.com.
If you decide to give us permission to collect and use your data, then you have the right to withdraw your consent at any time. However, because of how our systems work, this also means that we will no longer be able to offer you certain services such as online booking and shopping or access to our educational content or press materials.
You can also request a copy or summary of the information that we hold about you, or ask us to correct any personal information you think is inaccurate. Your first request for information will be fulfilled free of charge but we will charge £10 for further requests or enquiries which we deem to be unfounded or excessive.
The quickest way of requesting a summary of the data we hold about you is to complete a Subject Access Request Form. Please complete the form and return it to firstname.lastname@example.org or via post to the address listed on the form.
You may ask us to delete the personal data we hold on you. We will consider your request and not reasonably refuse it. If we agree to your request, we will remove any information that identifies you as an individual. In both cases we may retain anonymised data (for example, your booking history) for business purposes.
To make a request for any of the above, please email us at email@example.com.
Please note: if you have an account on Teach Shakespeare, you can remove any data held on this site yourself. Log in to edit your profile, where you will be able to cancel your account.
If you have opted-in to receive marketing-related communications (emails, post, SMS etc) then you have the right to stop us from contacting you for marketing purposes at any time. We may still send you important administrative messages needed to provide you with our services or in the event of changes, cancellations or other urgent situations which may inconvenience you if we were not to do so.
If you no longer wish to be contacted for marketing purposes, please log in/register and update your preferences, or click ‘Unsubscribe’ at the bottom of our emails.
Finally, if you are unhappy with how we are managing your personal data, or aren’t happy with our response, then you have the right to file a complaint with the Information Commissioner’s Office.
When we need to keep your data.
As a business, we also have a variety of obligations to keep the data that you provide us. These include ensuring that transactions are processed correctly, identifying fraud, and complying with any laws and rules that apply to us and to our service providers.
For example, even if you close your Shakespeare’s Globe ticket account, we may keep certain data (such as sales, membership and donation information) to meet our obligations but for no longer than required or permitted by law.
Transferring your data to other countries.
Please note that your data may be stored and processed in any country in which our service providers operate, and we therefore may transfer your data to countries outside of your country of residence, which may have data protection rules that are different from those of your country. However, we will take measures to ensure that your data remains protected at all times to the standard imposed by the GDPR.
In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal data.
We use reasonable and modern measures to protect your personal data within our organisation but, unfortunately, no data transmission or storage system is 100% secure. If you feel that the security of your account or interaction with us has been compromised, please contact us immediately.
As part of any recruitment process, we collect personal data relating to job applicants.
Data Processing Policy (Recruitment)
Telephone: +44 (0)20 7902 1400
21 New Globe Walk
We endeavour to answer all data enquiries within 28 working days.
The Shakespeare Globe Trust
A Limited company registered in England and Wales No. 1152238
And a registered charity No. 266916
Shakespeare Globe Trading Limited registered in England and Wales No. 997433
Terms & conditions
Terms and conditions of sale
Performances continue whatever the weather, please dress accordingly.
The management reserves the right to refuse admission and may have to conduct security searches.
The management reserves the right to make any alterations to the advertised arrangements, programme or cast without being obliged to offer refund or exchange.
The use of cameras, tape recorders or any other electronic or digital recording, photographing or imaging devices is not allowed inside the auditorium. Mobile phones, beepers and pagers must be switched off at all times.
Ticket holders consent to the recording and filming of themselves as members of the audience.
We conduct photography and filming in the theatres and around the site for purposes including archive recording, press and promotional photography, and the production of marketing materials. We keep these recordings and photos in perpetuity.
The re-sale of tickets by retail or online auction site by anyone other than Shakespeare’s Globe ticket office staff is strictly prohibited and may invalidate the ticket. Any ticket sold for profit or commercial gain by anyone other than Shakespeare’s Globe or any of its authorised agents will be invalid for entry.
The credit or debit card used to make the booking must be produced if collecting tickets from the venue. Tickets may not be released without this.
Tickets left for collection by anyone other than the cardholder, where the cardholder will not be attending, will require a letter of authorisation from them (printable pdf version). Please download if you have bought these tickets as a gift.
We reserve the right not to accept tickets for collection by third parties.
The Globe take no responsibility for any personal property.
Groups, Discounted and Concession Tickets
We regret that Groups, discounted and concession tickets are not available on-line. Please call the Ticket Office on 020 7401 9919 for more details.
All tickets are sent out as a pdf attachment by default. There is the option to have tickets posted 1st Class at the time of booking. Tickets are only posted to the address registered with the credit card company. For performances fewer than 5 days in advance, tickets are left for collection at the ticket office. For operational reasons, we may alter the time-scale of delivery but will advise you of this at the time of booking.
If Collecting tickets from the venue, the Cardholder and Card used at time of booking must be presented in order for the ticket to be released.
Shakespeare’s Globe regrets that it cannot offer refunds once tickets have been purchased.
Tickets may be exchanged for future performances of the same production only, if returned to the Ticket Office at least 28 days prior to the performance date. There is an administration charge of £2 per ticket.
If you wish to return tickets that you cannot use before the performance, Shakespeare’s Globe will endeavour to sell these provided we are completely sold out. We will only accept resales 48 hours before a performance if the performance is sold out. There is an administration charge of £2 per ticket for tickets re-sold. We cannot guarantee the re-sale of tickets. Only original tickets can be offered for re-sale (not Duplicate or agency tickets). We reserve the right not to accept tickets for re-sale.
Please note: Returns cannot be taken by telephone or email after 6pm Mon-Sat or after 5pm Sun.
Please contact the ticket office in advance on 020 7401 9919 if tickets have been lost or misplaced and duplicate tickets need to be issued. Please bring the card with which the original booking was made. We regret that for security reasons duplicate tickets can only be issued on the day of the performance and to the person who made the original booking.
Membership is open to anyone who is restricted in their ability to access the services provided in Shakespeare’s Globe venues, including disabled people as defined by the Equality Act 2010. Shakespeare’s Globe reserves the right to require proof of eligibility for the scheme. Patrons who intentionally give false or misleading information will have their registration revoked. Shakespeare’s Globe retains the right to review, amend or withdraw the scheme at any time and, if appropriate, to require patrons to re-apply for membership after review.
If you have any further enquiries or questions, please call the Access line on: 020 7902 1409 or email: firstname.lastname@example.org
Read our terms and conditions for Lively Action Workshops here.
Memberships are non-refundable. In the event that you sign-up to pay for your membership via Direct Debit and then fail to pay for your membership, any tickets booked during Priority Booking periods which fall within the duration of your membership will be cancelled and refunded. All Membership benefits are subject to availability and/or change. It is the Members responsibility to contact the Membership Office in the event their Membership benefits or materials have not been provided or delivered. As part of your membership, you will be contacted by us regarding your membership benefits – it is the Member’s responsibility to contact the Membership Office should they wish to not be contacted regarding their Membership.
- This website is owned and operated by The Shakespeare Globe Trust. You may use this website for (a) your own personal and non-commercial use or (b) any non-commercial educational use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content obtained from this website, except for any copying, distribution or reproduction that is strictly necessary for any non-commercial use.
- All contents of this website, including the trade marks “Shakespeare’s Globe”, and the Shakespeare’s Globe logo and any software on the website, are protected by intellectual property rights and other related rights. No part of this website may be reproduced in any form (electronically or otherwise) without the prior consent of The Shakespeare Globe Trust.
- You may not alter this website in any way or post onto or transmit to this website any material containing software viruses or files which may damage or disrupt the good working order of computer or telecommunications equipment.
- Not all views expressed on our websites, social media channels and blogs represent the views of The Shakespeare’s Globe Trust.
Links to Third Party Sites
- This website may contain links to websites operated by third parties. The operation of these websites is outside The Shakespeare Globe Trust’s control and you proceed at your own risk. The Shakespeare Globe Trust does not endorse or sponsor, and is not liable for the products, services or content you access through any linked site.
- If you wish to create a link to this website, you may only link to any complete contents page (and not to a part of a page) and the page must not be viewed within the pages of any other website.
- If any part of these terms and conditions are not enforceable, this will not affect the enforceability of any other part.
- These terms and conditions are governed by English Law and all disputes will be submitted to the non-exclusive jurisdiction of the English Courts.
How do we protect your personal information?
While we cannot guarantee the security of the Internet, this website has security measures in place to protect against the loss, misuse and alteration of the information you provide us. Our secure server software (SSL) is the industry standard and among the best software available today for secure online transactions. It encrypts all of your personal information, including credit card number, name and address so that it cannot be read as the information travels over the Internet. Please note that we do not use secure server software where you subscribe for our email newsletter service via our website as you are not required to input any credit card details.
Please help us to keep your information up to date by emailing us at email@example.com if your personal information changes or if you wish to correct it. We will endeavour to correct, update or delete information your have provided to us as quickly as possible.
Terms & Conditions for Competitions
1. Entries must be received by the time specified on the competition page or post. Late entries will not be considered.
2. Completing the contact details at the end of the competition entry form, if applicable, is deemed to be acceptance of these terms and conditions.
3. Entry is open to UK entrants aged 18 and over, except for those not eligible to take part: employees or contractors of the promoters or immediate family members of employees or contractors of the promoters.
4. Only one entry per person – multiple entries for this prize draw will not be accepted.
5. The prize is as specified on the competition page or post. It is not exchangeable, transferable and cannot be redeemed for cash. Any additional expenses incurred by the prize winner are the responsibility of the winner.
6. The winner(s) will be chosen at random.
7. If a winner cannot be contacted within 12 hours of the specified announcement day, the promoters will redraw the prize until a locatable winner has been contacted and the prize is claimed.
8. The winner’s name will not be published but will be available on request from the Globe Marketing Department (firstname.lastname@example.org).
9. No correspondence regarding the prize draw can be entered into.
10. Any information submitted with an entry will not be given to any other organisations apart from the promoters of the competition, Shakespeare’s Globe and Swan. Your privacy will be protected.
11. The promoter makes no representations or warranties as to the quality, suitability or merchantability of the prize and cannot be held responsible for any terms or conditions imposed by the company providing the vouchers. To the extent permitted by law, the promoter is not liable for any loss or damage whatsoever which is suffered (including, but not limited to, direct or consequential loss) in connection with completing the survey or acceptance of the prize(s).
Our Safeguarding Policy
This policy applies to all staff, including the Executive team, senior managers and the Board of Trustees, paid staff, volunteers and seasonal workers, agency staff, students and anyone else working on behalf of Shakespeare’s Globe wherever that work is being undertaken.
We expect all visitors to our site to behave according to the policy. Shakespeare’s Globe believes that a child or young person should never experience abuse or neglect. We take our responsibility for the welfare of children and young people very seriously and we are committed to practice at all times in a way which protects them.
We are also aware that there are some adults with particular vulnerabilities who require safeguarding in a similar way.This policy applies to them as well.
The purpose of this policy is:
- To provide all children and young people who visit our premises and use our services with a safe, enjoyable and stimulating experience while ensuring that as far as possible, they are properly safeguarded
- To set out for staff and volunteers and visitors the overarching principles which guide our approach to safeguarding children and young people
This policy has been drawn up on the basis of law and current best practice guidance, namely:
- Children Act 1989 & 2004
- UN Convention of the Rights of the Child 1991
- Data Protection Act 1998
- Sexual Offences Act 2003
- Protection of Freedoms Act 2012 Supplemented where appropriate by guidance on safeguarding children issued by:
- H.M. Government
- National Society for the Prevention of Cruelty to Children (NSPCC)
Southwark Safeguarding Children Board
- The legal framework for the safeguarding of vulnerable adults is slightly different. The key documents are:
The National Framework for Standards for good practice and outcomes in Adult Protection work 2005
- Care Act 2014 Each form of abuse is investigated according to a set of pan London procedures.
These are available at:
londonadass.org.uk/wp-content/uploads/2015/02/LONDON-MULTI-AGENCY-ADULT-SAFEGUARDINGPOLICY-AND-PROCEDURES.pdf in respect of adults and londoncp.co.uk in respect of children
We recognize that:
- The welfare of the child is paramount as enshrined in the Children Act 1989
- All children, regardless of age, disability, gender, racial heritage, religious belief, sexual orientation or identity, have an equal right to protection from abuse or neglect
- Some children are additionally vulnerable because of the impact of previous experiences, disability, or other issues
- Working in partnership with children, young people, their parents, carers and other agencies is essential in promoting the welfare of children and young people
- Some adults need protecting in similar ways we will seek to keep children, young people and at risk adults safe by:
- Valuing them, respecting them and listening to them
- Setting out clear Child Protection Procedures and ensuring that staff and volunteers have regard to it at all times
- Recruiting staff and volunteers safely ensuring that all necessary checks are made
- Providing effective management and support for staff and volunteers through supervision and training
- Where concerns arise about the actions of staff or volunteers we will take action as set out in the Child Protection Procedures here
- Publicising information about child protection and good practice to children, parents, staff, and agencies who use our services
- Sharing concerns in respect of individual children andvulnerable adults with the appropriate agencies and cooperating with any subsequent investigations
- Appointing a board level safeguarding lead. This is Dame Rachel de Souza
We will keep our policy and practice up to date by reviewing
This policy was last reviewed on: 16 November 2017 (date)
Signed: Ian Dixon
Chief Finance & Operations Officer