A close up of a wooden frame on a building

FAQS.

Your frequently asked questions.

HELP SUPPORT OUR BELOVED THEATRE.

We recently temporarily closed our doors to the public until further notice.

As a charity that receives no regular government subsidy, we desperately need your support, more than ever before.

Please donate any amount, small or large, so that we can continue to thrive in the future. You can also purchase a gift voucher to be redeemed against events when we reopen.

DONATE      GIFT VOUCHERS

CORONAVIRUS

How is Shakespeare’s Globe addressing the Coronavirus (COVID-19) outbreak?
The safety and health of our staff and visitors is our number one priority. We are actively monitoring and following advice from the UK Government and Public Health England about the outbreak of Coronavirus (COVID-19). On 18 March 2020, Shakespeare’s Globe took the difficult but responsible decision to close its doors to the public until further notice, ceasing performances, education activities and tours. See useful guidance and support on Coronavirus from the UK Government here.
Are you open?
Physically, no. On 18 March 2020, based on the latest advice and guidance, we closed our doors to the public until further notice, ceasing performances, education activities and tours. Our buildings are closed but we are still very much open online, every week finding new ways to connect to you digitally through online events, teaching resources, videos, blogs, podcasts and more.
When are shows and events being cancelled until?
All performances and events up to and including 8 October 2020 have now unfortunately been cancelled, including theatre shows, onsite education activities and guided tours. Our team will contact you directly via email or phone if you have a ticket for a cancelled event with information about the next steps.
I have tickets for a cancelled event before 8 October 2020, what should I do?
Our Box Office team are in the process of contacting all bookers in chronological order (via email or phone) with information about the next steps for their bookings, including options to donate your ticket value, receive a credit voucher for future purchases or request a refund. To help us contact all bookers as quickly as possible during this busy period, please do not contact the Box Office directly, unless your event has passed and you haven't heard from us.
I have tickets for an event after 8 October 2020, what shall I do?
We are contacting those booked for a performance, event or tour taking place on any date up to and including 8 October 2020. If you have a ticket for something due to take place after 8 October 2020, there are currently no updates to your booking. If the situation changes further in the future, you will, of course, be contacted by our Box Office team.
How can I contact the Box Office or get updates about an event I booked for?
Our team will contact you directly via email or phone if you have a ticket for a cancelled event with information about the next steps. To help us contact all bookers as quickly as possible during this busy period, please do not contact the Box Office directly, unless your event has passed and you haven't heard from us.
How can I get a refund on my tickets?
If your event has been cancelled, please wait until you’ve been contacted by our Box Office team about your booking. We would be grateful if you could consider donating either the partial or full value of your tickets, as this donation will help us at this time. If you can no longer attend one of our online Telling Tales Together events, then please email us with your order number to discuss your options. Please note that we do not offer refunds on tickets for these online events.
Can I make a booking for events and activities in the future?
Whilst our physical doors are closed, we are offering a range of online activities for all over the summer period which can be booked via the website. Keep an eye out as we hope to add more. In addition to these online activities, you can purchase a gift voucher to support us at this time - as soon as booking reopens, you will be able to redeem this against future events and activities. You can also purchase a membership, download productions via Globe Player and donate to help fund the future of Shakespeare's Globe.
What happens if the Coronavirus situation changes?
Should there be any changes to the current status, we will take account of any recommendations from the relevant authorities and implement all appropriate instructions as necessary. We will be updating our social media accounts and our website as necessary. Please continue to check back and stay aware of the latest Government advice on Coronavirus.
Why is your online shop not open?
The Shakespeare’s Globe shop – which is based on site in London as well as online – is temporarily closed at this time. The safety of our staff is our highest priority, and we will reopen our online shop for orders when it is safe to do so. If you’re looking for an alternative to the digital download options listed on our 'watch' page, you can still purchase some of our DVDs via Opus Arte.
Can I still stay connected to you whilst you are closed?
Of course! You can engage with Shakespeare’s Globe in many other digital ways during this time when we sadly can't see each other in person. We're still running online events for you to attend, publishing new blogs, sharing teaching resources, recording new podcasts, streaming videos of past productions and even  offering an online virtual tour of the Globe Theatre.. amongst other things. Follow us on social media to hear about new digital releases.
How can I support Shakespeare's Globe?
At this time, whilst we are closed, we need your support more than ever before. In this unprecedented time for the cultural sector, and as a charity that receives no  regular government subsidy, we need you to help us to continue to thrive  in the future. Find out more about supporting us through donating, purchasing a gift voucher, becoming a member or buying a production on Globe Player.

WATCH

Where can I watch films of Shakespeare's Globe productions?
At this time, whilst our building is currently closed, there are a number of different ways to stream our past productions. We are releasing a selection of free films to be shown on YouTube and there are also a large collection of productions that are available to buy and rent on Globe Player, our video-on-demand service. Details of all of these, along with other streaming projects and services, can be found on the 'watch' section of our website.
Are the films on Globe Player free?
No - completely separate from our free YouTube Premieres, there are 130 theatre shows available to watch via our online video service Globe Player. These do have a cost, to rent and to buy. As an organisation relying on your generous support at this time, we thank you for using this platform to help fund our work.
Are the YouTube streams live?
No, they are not. In line with guidance from the UK Government and Public Health England, Shakespeare's Globe, and all of our buildings and spaces, are currently closed. Any videos streamed during lockdown on our channels (YouTube, Globe Player or other) were filmed in the past. The year in which the production took place and was filmed will be mentioned in the video's title, for example, Romeo & Juliet (2009).
How do I access YouTube?
You can view YouTube on a computer, tablet, or smartphone, and most Smart TVs have a YouTube app.
How long will the free YouTube Premiere films be available?
Our selection of YouTube Premieres will be available for a fortnight at a time. The exception to this rule is the Playing Shakespeare with Deutsche Bank productions, which won’t expire and will remain available to stream until schools reopen. Our 'watch' page will clearly highlight which free films are available, which are coming soon, and which have already streamed. If you’ve missed a YouTube Premiere production, it will likely still be available to rent or buy on our video-on-demand service Globe Player.
How do I get notified of free streams?
If you subscribe to our YouTube channel (click the 'subscribe' button) you will be notified when a new YouTube Premiere (or other video) is added. We'll also announce details on our social media channels (Twitter, Facebook and Instagram) as well as emailing those signed up to our mailing list.
How can you fulfil my access requirements for these free YouTube Premieres?
The free streams on YouTube will have English subtitles. Unfortunately we will not be able to offer audio-description services, but we will have audio notes (audio and text files) available from VocalEyes. These audio and text files will be posted on the individual pages for each production stream. The links to these production pages will go live on our 'watch' page a few days before the stream takes place.
What is a ‘Playing Shakespeare with Deutsche Bank’ production?
Some of our free YouTube Premieres are Playing Shakespeare with Deutsche Bank titles. This is our annual project which sees schools enjoy a production at the Globe Theatre, for free. Videos from previous years will be released and listed on our 'watch' page with their release date. These plays are all key curriculum Shakespeare plays, aimed at schools and students, and are accompanied by a wealth of teaching resources. For this reason, they will not expire after two weeks (like the other YouTube Premieres) and they will instead remain available until secondary schools reopen in the UK.
Can I still buy DVDs?
The Shakespeare’s Globe shop – which is based on site in London and also online – is temporarily closed at this time. If you’re looking for an alternative to the digital download options listed on our 'watch' page, you can still purchase some of our DVDs via Opus Arte.

ONLINE EVENTS

Whilst you are closed, can I attend any events or performances online?
As well as making productions available online, we also recently launched our first season of online workshops and storytelling sessions called Telling Tales Together. You join these via Zoom from your own home. The main season page lists all individual events and information.
Which countries can book for online events?
For workshops and sessions offered via Zoom, like our Telling Tales Together season, you can book and take part from anywhere in the world. Be sure to consider time differences - all start times listed are GMT. All sessions are delivered in English.

TEACHING RESOURCES

How can I access resources to help me teach Shakespeare at this time?
Whether you’re teaching remotely, working from home with your children, or teaching in school, you’ll find a range resources listed on our website.
Do the free YouTube streams have supporting resources?
Yes. Under the 'YouTube Premieres' section of our 'watch' page, each free stream will have its own individual page too - on these individual stream pages we will collate the learning resources available. There are various other places to browse additional learning resources to support your teaching - these are all listed on our 'teaching resources' page.
Where can I watch productions aimed at students?
We are streaming some of our productions for free via YouTube Premiere, and these will only be available for two weeks. Some of the titles, however, those designed for students (our Playing Shakespeare with Deutsche Bank productions) will remain available until UK secondary schools reopen. Currently, Macbeth is available to stream and is accompanied by a wide range of learning resources.