Assistant Visitor Operations Manager
Shakespeare’s Globe is looking for an Assistant Visitor Operations Manager to join the Visitor and Audience Operations team.
hakespeare’s Globe is currently seeking an Assistant Visitor Operations Manager to join us on a full-time, permanent basis.
We embrace diversity in all its forms, and we positively encourage applications from people of the Global Majority and Deaf and disabled people. We are also open to discussions about flexible working.
The Assistant Visitor Operations Managers are site Duty Managers and assist in the day to day management of all visitor experience areas across the whole Globe campus including our tours, welcome desks, live performances and events, shop and workshops. They manage the Visitor Operations Supervisors and the Visitor Operations Assistants and endeavour to provide a world class experience and service for all our visitors and deliver an outstanding audience experience. The Assistant Visitor Operations Managers are also responsible to ensuring all areas are safe, secure, and welcoming for visitors in accordance with current Health and Safety guidelines.
This role is offered on a full-time basis of 35 hours per week exclusive of meal breaks, worked across 7 days per week on a rota pattern. Due to the nature of the role it must be worked onsite on London’s Bankside and will include regular evening, late night and weekend working.
The successful candidates will be experienced customer-facing managers who have led operational management of fast-paced teams in a similar environment. They will be effective and commercially-focused managers, able to engage and motivate teams whilst also seeking out income-generating and cost-saving opportunities. The right people for this role will have effective communication, interpersonal and computer skills (MS Office), and be able to show flexibility, confidence and resilience when dealing with unexpected changes, including operational issues. As an organisation, the Globe is committed to the principles of equality, diversity and anti-racism and implementing them throughout our work, so we ask all colleagues to have a personal commitment to this too.