TICKETING TERMS & CONDITIONS.

Read full details of our ticketing terms, for events, access scheme, restaurant dining and memberships

TERMS & CONDITIONS OF SALE

Performances continue whatever the weather, please dress accordingly.

The management reserves the right to refuse admission and may have to conduct security searches.

The management reserves the right to make any alterations to the advertised arrangements, programme or cast without being obliged to offer refund or exchange.

The use of cameras, tape recorders or any other electronic or digital recording, photographing or imaging devices is not allowed inside the auditorium. Mobile phones, beepers and pagers must be switched off at all times.

Ticket holders consent to the recording and filming of themselves as members of the audience.

We conduct photography and filming in the theatres and around the site for purposes including archive recording, press and promotional photography, and the production of marketing materials. We keep these recordings and photos in perpetuity.

The re-sale of tickets by retail or online auction site by anyone other than Shakespeare’s Globe Box Office staff is strictly prohibited and may invalidate the ticket. Any ticket sold for profit or commercial gain by anyone other than Shakespeare’s Globe or any of its authorised agents will be invalid for entry.

The credit or debit card used to make the booking must be produced if collecting tickets from the venue. Tickets may not be released without this.

Tickets left for collection by anyone other than the cardholder, where the cardholder will not be attending, will require a letter of authorisation from them (printable pdf version). Please download if you have bought these tickets as a gift.

We reserve the right not to accept tickets for collection by third parties.

The Globe take no responsibility for any personal property.

A £2.50 transaction fee per order applies online.

ONLINE EVENTS

Online events will start on time and the Globe takes no liability for any technical issues suffered by the customer.

If a technical delay or issue arises from the Globe that causes the session to start late or suffer detrimental disruption, then we will ensure you receive your full allocation of time or look to reschedule if appropriate.

Whilst we endeavour to provide the best service possible for online delivery, there are some elements to your digital experience that we cannot fully control.

Video quality may not be fully consistent throughout the event, including some variations of image quality and the occasional pause or stutter in sound. This should be a rarity and we would not consider this a technical issue unless it severely affects the delivery of the session.

You are responsible for ensuring that all participants have access to equipment and a suitable internet connection that provides access to Zoom, resources and the live steam provided by the Globe.

We regret that bookings cannot be refunded once purchased.

Shakespeare’s Globe aims to ensure fair access for all. Participants are invited to tell us about any access requirements during the booking process; this will enable us to be aware of needs in order to make reasonable adjustments and/or adapt content where possible. As this project is at a pilot stage we will be learning from experiences and feedback to improve future online events. We cannot guarantee adjustments will be in place at this time.

LATECOMERS

Latecomers to performances may be asked to wait until a suitable point in the production before entering the theatre. To avoid disruption you may be asked to sit in alternative seats until the interval. A suitable point cannot be guaranteed and we cannot guarantee that anyone who arrives late will be admitted to the performance.

GROUPS, DISCOUNTED AND CONCESSION TICKETS

We regret that groups, discounted and concession tickets are not available online. Please call the Box Office on 020 7401 9919 for more details.

TICKET DELIVERY

All tickets are sent out as a pdf attachment by default. There is the option to have tickets posted 1st class at the time of booking. Tickets are only posted to the address registered with the credit card company. For performances fewer than 5 days in advance, tickets are left for collection at the box office. For operational reasons, we may alter the time-scale of delivery but will advise you of this at the time of booking.

If collecting tickets from the venue, the cardholder and card used at time of booking must be presented in order for the ticket to be released.

REFUNDS

Shakespeare’s Globe regrets that it cannot offer refunds once tickets have been purchased.

EXCHANGES

Tickets may be exchanged for future performances of the same production only, if returned to the Box Office at least 28 days prior to the performance date. There is an administration charge of £2 per ticket.

RESALES

Shakespeare’s Globe regrets that it cannot offer refunds once tickets have been purchased.

If you wish to return tickets that you cannot use before the performance, Shakespeare’s Globe will endeavour to sell these provided we are completely sold out. We will only accept resales 48 hours before a performance if the performance is sold out. There is an administration charge of £2 per ticket for tickets re-sold. If your tickets are resold we will issue you a credit voucher minus the resale fee for use against a future Globe performance. We cannot guarantee the re-sale of tickets. Only original tickets can be offered for re-sale (not duplicate or agency tickets). We reserve the right not to accept tickets for re-sale.

Returns cannot be taken by telephone or email after 6.00pm Monday-Saturday or after 5.00pm Sunday.

DUPLICATE TICKETS

Please contact the Box Office in advance on 020 7401 9919 if tickets have been lost or misplaced and duplicate tickets need to be issued. Please bring the card with which the original booking was made. We regret that for security reasons duplicate tickets can only be issued on the day of the performance and to the person who made the original booking.

ACCESS SCHEME

Membership is open to anyone who is restricted in their ability to access the services provided in Shakespeare’s Globe venues, including disabled people as defined by the Equality Act 2010.

Shakespeare’s Globe reserves the right to require proof of eligibility for the scheme.

Patrons who intentionally give false or misleading information will have their registration revoked.

Shakespeare’s Globe retains the right to review, amend or withdraw the scheme at any time and, if appropriate, to require patrons to re-apply for membership after review.

If you have any further enquiries or questions, please contact the Access line on 020 7902 1409 or email [email protected].

PRE-PURCHASED SWAN RESTAURANT DINING PACKAGES

Theatre dining packages and other food & beverage products purchased and paid for in advance on shakespearesglobe.com or in person or over the phone with the Shakespeare’s Globe ticket office are subject to the following additional conditions:

Pre-purchased dining packages are fulfilled by our restaurant partner, Swan Bar & Restaurant. By purchasing a dining package, you agree to your contact details being shared with Swan Bar & Restaurant for the purpose of fulfilling your order. Your contact details will not be used by Swan Bar & Restaurant for marketing or any other purposes unless you have given explicit permission as part of your booking.

Once you have purchased a dining package, you will receive an email confirmation from [email protected]. Please retain this email and bring a copy, either electronically or in paper form, to Swan Bar & Restaurant on the day of your visit as proof of purchase. Swan Bar & Restaurant reserves the right to turn away any customer or charge the full cost of the package if no proof of purchase is provided.

Swan Bar & Restaurant and Shakespeare’s Globe reserve the right to cancel any pre-purchased dining packages. In the event of this, we will provide a full refund.

Pre-purchased dining packages are non-refundable but your booking can be amended up to two working days (Monday-Friday) before the original date of your package. To amend a dining package, please contact the Box Office on 020 7401 9919.

The price of your theatre dining package does not include drinks, sides or service charge. Drinks, sides and other extras can be purchased from Swan Bar & Restaurant and a discretionary 12.5% service charge, based on the combined price of your dining package and any additional purchases, will be charged by Swan Bar & Restaurant on the day of your visit.

Swan Bar & Restaurant will endeavour to cater for any dietary requirements declared in advance of the package date. If you or anyone in your party has dietary requirements, please detail these at the point of purchase. If these dietary requirements change prior to your package date, please contact the Box Office on 020 7401 9919 at your earliest convenience to amend your booking.

MEMBERSHIPS

Memberships are non-refundable.

In the event that you sign-up to pay for your membership via Direct Debit and then fail to pay for your membership, any tickets booked during Priority Booking periods which fall within the duration of your membership will be cancelled and refunded.

All Membership benefits are subject to availability and/or change.

It is the Members responsibility to contact the Membership Office in the event their Membership benefits or materials have not been provided or delivered.

As part of your membership, you will be contacted by us regarding your membership benefits – it is the Member’s responsibility to contact the Membership Office should they wish to not be contacted regarding their Membership.

DATA PROTECTION

The Shakespeare Globe Trust conforms to the Data Protection Act 1998 and we are committed to protecting your privacy. We will collect, use, store and disclose your personal details in accordance with our Privacy Policy.