CORONAVIRUS (COVID-19) SAFETY MEASURES.
Familiarise yourself with our new safety measures before you visit
This page lists everything you need to know about visiting us during the Covid-19 / Coronavirus outbreak.
We want you to feel confident and comfortable when visiting our site. Please read the below information ahead of your visit.
As official guidance on Covid-19 is constantly evolving, please do check our latest reopening blogs to keep up-to-date with any announcements.
This page was last updated on Monday 5 April 2021.
ARRIVAL
There is specific guidance on how, when and where to attend your pre-booked activity. Please note that there will be no access from Swan to Shakespeare’s Globe.
GUIDED TOURS
Arrive 10–15 minutes prior to your tour time. Come to the the entrance by the Groundling Gates on Bankside (SE1 9DT, opposite the river) where a staff member will greet you at an outdoor information pod.
You will be guided from the information pod to the outdoor Piazza and then the open-air Yard of the Globe Theatre.
You will be shown where to exit at the end of the tour.
PERFORMANCES
You will be given a specified time slot and a specified location to arrive at – this will be either the main foyer on New Globe Walk or the Groundling Gates on Bankside (opposite the river).
These instructions for arrival time slot and location will be on your e-tickets and sent to you in an email.
On arrival you will be asked to do a temperature check before entering the building.
Don’t forget that we have bag size restrictions.
GUIDANCE FOR ALL
General guidance that applies for anyone booked to attend any tour or event at Shakespeare’s Globe.
NO INTERVALS!
We have a new relaxed open-door policy for 2021. No need to wait for an interval – come and go, have a break and use the toilet any time you like throughout the performance.
PRE-BOOKING
Please ensure you pre-book for any activity before arriving on site. There is a maximum number of 6 tickets bookable per transaction (x1 household / bubble).
E-TICKETS
We are only issuing e-tickets at present. You will receive clear instructions from us about how these work, via email in advance and on the day of the performance.
CONTACTLESS
Upon arrival, show your e-ticket on a device. We only accept contactless payments, including Apple Pay. Cash not accepted.
FACE COVERINGS
Those over the age of 11 must wear a face covering for the duration of their visit to us, unless they are exempt.
SOCIAL DISTANCING
We encourage a 1.5m social distance between people at all times – this is enforced by staff and visible markers.
CLEANING
We have hand sanitiser stations and enhanced cleaning throughout public areas, including the toilets.
DIRECTIONAL SIGNAGE
Please follow any one-way or other directional signage that we have put in place for your safety.
SECURITY & BAGS
Usual security measures are in place, cloakrooms are closed and no large bags are allowed on-site.
SYMPTOMS
If you or any of your household are feeling unwell, showing Covid-19 symptoms or have been told to self-isolate, please do not visit us. Contact us and we can move your ticket(s) or issue a credit voucher.
TEST AND TRACE
We will store your data for 21 days following your visit as part of Test and Trace – it will be held securely in compliance with the Data Protection Act 2018. If visiting Swan, you must ‘check-in’.
STAFF
Staff have been trained to support you at this time. They sanitise hands regularly, wear see-through face-shields, may wear gloves and may be behind perspex at times. Know that we are here to help.
A limit of 6 guests per table (x1 household / bubble).
A 10.00pm bar curfew.
Reduced seating & an adjusted layout.
Signage to guide you.
Face coverings worn by staff.
Hand-sanitising stations available.
Extra cleaning taking place.
Table service orders only.
Contactless payment encouraged.
Check-in with your NHS Covid-19 app.
QR-code and single-use menus.
Staff follow Covid-19 working procedures.
ACCESS
Please let us know in advance if you or anyone in your party has any physical access requirements (such as step-free or wheelchair access).
For Guided Tours there is a box in the booking process you can write in. For theatre performances please sign up for our Access Scheme.
If you have any other access requirements (such as needing a Touch Tour or a BSL interpreter), please email us before booking, so we can discuss what adjustments we can put in place.
USEFUL LINKS
Please visit the UK Government and NHS websites for more information and guidance on Coronavirus (COVID-19).
CONTACT US
Once you have pre-booked your ticket for any on-site activity, we will communicate with you via email to prepare you for your visit.
Do contact us if you have any questions, but rest assured that if any guidance changes between your booking and your visit, we will notify you by email.
PLAN YOUR VISIT
OPENING HOURS
The opening hours for Swan Bar & Restaurant, Globe Theatre, Box Office & Shop
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SWAN BAR & RESTAURANT
Join Swan for drinks, à la carte dining, afternoon tea, weekend brunch and Sunday roasts
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ACCREDITATION
We have received Visit England’s ‘Good to Go’ accreditation and been granted the use of Society Of London Theatre & UK Theatre’s ‘See It Safely’ Mark.
