CORONAVIRUS (COVID-19) SAFETY MEASURES.
Familiarise yourself with our new safety measures before you visit
This page lists everything you need to know about visiting us during the COVID-19 / Coronavirus outbreak.
We want you to feel confident and comfortable when visiting (and working at) our site. Please read the below information ahead of your visit.
The only spaces open are for those pre-booked to attend a tour or event in the Globe Theatre or those visiting the Swan Bar & Restaurant. All other indoor spaces are still closed. Whilst our physical shop is closed, our online shop is now open.
This page was last updated on Tuesday 20 October 2020. Check our latest reopening blogs to keep up-to-date with any announcements and changes.
GUIDANCE FOR ALL
General guidance for those booked to attend any tour or event in the Globe Theatre.
PRE-BOOKING
Please ensure you pre-book for any activity before arriving on site. There is a maximum number of 6 tickets bookable per transaction (x1 household / bubble).
ALERT LEVELS
The current (high) alert level in London does not affect your booking and we are confident that our procedures meet Government guidelines.
WE ARE CONTACTLESS
When you arrive, show your booking reference on a device. We will only accept contactless payments, including Apple Pay. Cash not accepted.
FACE COVERINGS
Those over the age of 11 must wear a face covering for the duration of their visit to the Globe Theatre, unless they are exempt.
SOCIAL DISTANCING
We encourage a 1.5m social distance between people at all times – this is enforced by staff and visible floor markers.
HAND-SANITISING
Use the hand sanitiser stations located across our site. We also have enhanced cleaning, including toilets and ‘high-risk’ surfaces.
SYMPTOMS
If you or any of your household are feeling unwell, showing Coronavirus symptoms or have been told to self-isolate, please do not visit us. Contact us and we can move your ticket(s) or issue a credit voucher.
STAFF
Staff have been trained to support you at this time. They sanitise hands regularly, wear see-through face-shields, may wear gloves and may be behind perspex at times. Know that we are here to help.
TEST AND TRACE
We will store your data for 21 days following your visit as part of Test and Trace – it will be held in a secure, GDPR-compliant way. When visiting Swan, you must ‘check-in’. This is not mandatory for Globe Theatre bookings.
STEPS
Tours and workshops are conducted on foot and include a number of steps. Let et us know if you require step-free access (you can type this into a box when booking online).
SECURITY & BAGS
Our usual security measures are still in place, cloakrooms are currently closed and no large bags are allowed on site.
OPEN-AIR
We are a roofless, open-air theatre. We don’t offer refunds if the weather is bad – we go ahead in all conditions so dress for the weather!
TOURS & WORKSHOPS
Additional guidance for those attending a tour or family workshop.
ARRIVAL
Arrive at the entrance by the Groundling Gates on Bankside (SE1 9DT, opposite the river) where a staff member will greet you at an outdoor information pod.
ROUTE
You will be guided from the information pod to the outdoor Piazza and then the open-air yard of the Globe Theatre. You will be shown where to exit at the end of the tour or event.
FIND OUT MORE
Read our step-by-step blog which takes your through a typical Globe Theatre Guided Tour.
PERFORMANCES & SCREENINGS
Additional guidance for those attending a performance or screening.
PAPERLESS TICKETS
Your paperless tickets will be available in the ‘My events’ section of your online account on the day. Have these ready to show on your device when you arrive.
ARRIVAL
There will be two different entrance and exit points, the Groundling Gates (Bankside) and New Globe Walk, as well as staggered entry times. Ensure you arrive at the right time and location.
TEMPERATURE CHECK
Everyone who is attending a performance or screening in the Globe Theatre will have their temperature checked on arrival.
REFRESHMENTS & DINING
You won’t be able to order drinks on the day – pre-book refreshments when booking your ticket or via your online account. You can pre-book dining options with Swan in your account, too.
MOVING AROUND
Toilets are available for use at your entry location when you arrive. Remain seated throughout the performance. If, for any reason, you need to leave the space, we will assist you.
BLANKETS & CUSHIONS
There will be no blankets or cushions available for hire so you are welcome to bring your own. We’re an open-air theatre so wrap up warm!
SEATING
Seating will be spaced to adhere to social distancing guidelines and cleaned after every event. You will be unable to move seats during the event.
A limit of 6 guests per table (x1 household / bubble).
A 10.00pm bar curfew.
Reduced seating & an adjusted layout.
Signage to guide you.
Face coverings worn by staff.
Hand-sanitising stations available.
Extra cleaning taking place.
Table service orders only.
Contactless payment encouraged.
Check-in with your NHS COVID-19 app.
QR-code and single-use menus.
Staff follow COVID-19 working procedures.
ACCESS
Please let us know in advance if you or anyone in your party has any physical access requirements (such as step-free or wheelchair access). You can type these details into a box during the online booking process.
If you have any other access requirements (such as needing a Touch Tour or a BSL interpreter), please email us before booking, so we can discuss what adjustments we can put in place.
FAMILIES
Additional guidance for those visiting us as a family.
AGE GUIDANCE
Individual tours and events will have specific age guidances so please check individual pages for more information on suitability.
UNDER 16S
Those under the age of 16 must be accompanied by an adult.
TICKETS
Ages 3 and under can attend any tour or event for free without a ticket. Those over 3 years old will require a paid ticket.
SEATING
During seated events, children can sit on the lap of an attending adult.
SOCIAL DISTANCING
We ask that adults ensure children are following social distancing guidelines at all times.
FACILITIES
There are baby-changing facilities on site.
PRAMS
Prams aren’t permitted in the Globe Theatre, they can be left in the outdoor Piazza during the tour or event (a member of staff can show you where this is when you arrive). Step-free access is available via our New Globe Walk entrance.
CONTACT US
Once you have pre-booked your ticket for any on-site activity, we will communicate with you via email to prepare you for your visit.
Do contact us if you have any questions, but rest assured that if any guidance changes between your booking and your visit, we will notify you by email.
USEFUL LINKS
Please visit the UK Government and NHS websites for more information and guidance on Coronavirus (COVID-19).
PLAN YOUR VISIT
OPENING HOURS
The opening hours for Swan Bar & Restaurant, Globe Theatre, Box Office & Shop
Discover More
SWAN BAR & RESTAURANT
Both the bar and restaurant are now open, with new opening times and new menus
Discover More
ACCREDITATION
We have received Public Health England’s ‘Good to Go’ accreditation and been granted the use of Society Of London Theatre & UK Theatre’s ‘See It Safely’ Mark.
